Case Study: Overcoming Poor Cleaning Management for Fulcrum
Fulcrum, a UK supplier of multi-utility, EV charging, smart metering, electrical maintenance, and utility ownership solutions, has been a long-standing client of Precision Facilities Management.
Over the past five years, Precision FM has provided a range of FM services to Fulcrum’s locations, demonstrating our ability to meet diverse facility management needs.
However, the cleaning contractor who had worked with Fulcrum before had consistently provided poor-quality service, making the company unhappy.
Inconsistent cleaning, poor management, and a total lack of cleaning structure were areas that showed the immediate need for effective cleaning management for Fulcrum. Hence, Fulcrum decided to go for a new cleaning contractor and in the process of re-tendering, which included the cleaning portion of the contract, Precision FM, who were already providing various FM services to Fulcrum’s locations, got to take over the complete cleaning operations across all Fulcrum sites by putting in place a structured and efficient cleaning management system.
Overall, the cleaning situation at Fulcrum was very poor when Precision FM took over. Many areas were neglected, and the cleaning schedule was hardly adhered to. Furthermore, there was practically no documentation to audit the quality of cleaning rendered. The former provider did not have any proper quality cleaning program or schedule in place, which severely limited Fulcrum’s ability to control and keep the uniform cleaning standard across its various sites.
These circumstances dictated that Fulcrum needed, immediately, a highly organised and trustworthy cleaning management system, one that could build up the confidence and also the quality of the workplace, ensuring it is clean and safe for staff and visitors alike.
In order to gain total control of the cleaning operations, Precision FM first started the Transfer of Undertakings Protection of Employment Regulations (TUPE) process. Although most of the cleaners changed without any problems, one team member did not want to be transferred after several discussions. Precision FM took swift action to fill the position, ensuring the entire team was always available.
The introduction of the new team led Precision FM to provide a fully structured cleaning service that is efficient and simply the best. These are the components of the new programme:
With the proposed quality audits, Precision FM could keep track of the performance, resolve issues promptly, and maintain the cleaning standards that had been established. The data collected over time helped to identify places where the allocation of resources could be improved, thereby increasing productivity and quality.
The new cleaning management system was a clear win from the very start. Fulcrum noticed a significant increase in cleanliness at all locations, and the staff, along with management, reported higher satisfaction with the surroundings. The structured cleaning program meant the activities were done with regularity, and the audits attached to them provided the proof that the required standards were met.
The efficiency review turned out to be one of the major benefits. Precision FM pointed out that the cleaning team could be made up of only three cleaners instead of four, and the quality would remain the same. This clever modification not only resulted in good savings for Fulcrum but also kept the cleaning quality above the previous level.
Today, Fulcrum operates a thorough cleaning service that is efficient, well-managed, and highly reliable. This cleaning management for Fulcrum is designed around continuous monitoring, staff accountability, and a structured, results-driven delivery system.