This isn’t a flashy case study; it’s just a straightforward look at how we ended up working with The Physiological Society and how that relationship has carried on for more than six years. They’d just finished remodelling their building and realised the setup they previously had for facilities management wasn’t quite cutting it anymore. The Physiological Society needed someone who could deal with both the everyday soft services and the more technical hard FM work, and they also wanted clearer budgeting, better compliance support, and regular updates about any changes in legislation.
Their first attempt at finding a new provider didn’t really lead anywhere, so they started again and eventually found us.
Before we came on board, the Society relied on a property agent to handle most of the FM tasks. It worked when the building was used in a simpler way, but after the refurbishment, the place needed more organised attention. Different areas had new purposes, some spaces required more frequent checks, and the overall setup just needed a more coordinated approach.
When The Physiological Society re-tendered the contract, they were struggling to find anyone who could comfortably look after both sides of FM – soft and hard. A few companies were great with the technical engineering bits, but didn’t offer proper cleaning or daily support. Others were good with the soft services but didn’t touch compliance or maintenance. At one point, they were genuinely considering using two separate providers, which obviously brings its own problems with communication and accountability.
We entered the tender process and, honestly, what turned things in our favour was that we were willing to adapt. Instead of passing them a standard list of services, we set out what we could do, how we could tailor it, and how we’d keep things running smoothly without them having to chase us.
One thing ‘The Physiological Society’ has consistently mentioned is how much they value our flexibility. Buildings don’t run on neat schedules, and we don’t pretend they do. We use our central helpdesk to keep everything organised – jobs logged properly, updates shared, that sort of thing – and we work through the BigChange CAFM system so nothing gets missed or forgotten.
The technology helps us plan work properly rather than reacting at the last minute. It even has some AI-driven features that help with routing and planning, which cut down unnecessary journeys, save time and reduce our carbon footprint a bit. Nothing dramatic, just sensible stuff.
Staffing-wise, we’ve set up a Rota system that’s practical, not complicated. If someone is off sick or there’s an unexpected issue, we can rearrange things quickly so service doesn’t fall apart for the day. It sounds simple, but it makes a massive difference.
Since partnering with us, the Society has had a far steadier and predictable FM setup. Budgets make more sense now, communication is clearer, and compliance is no longer something that sits on the back burner. We share updates with them whenever regulations shift or anything relevant comes up in the facilities and compliance world. It means they’re never in the dark about what needs doing next.
What’s kept the partnership going, more than anything else, is that we try to work with how they operate rather than expecting them to adjust to us. Over the years, it’s grown into a very steady, mutual working relationship, nothing over the top, just consistent, good-quality service that does what it’s supposed to do.
Precision Facilities Management provides comprehensive FM support spanning the entire building and property management environment.