Going above and beyond: How we support our customers

At Precision FM, we understand that choosing the right facilities management company is crucial for the success of your business. We have built a reputation as a trusted FM company with an experienced team and national coverage while maintaining the ethos of a family firm providing high-quality customer service.

Here are some answers to questions we’re often asked on how we support our customers as they come onboard as clients.

How does Precision FM ensure a smooth transition for new clients?

We recognise the importance of a seamless transition when changing FM providers. Our experienced team collaborates closely with you to understand your unique requirements and concerns, including whether there is a need for a comprehensive Planned Preventative Maintenance (PPM) schedule.

PPM is a proactive approach to maintenance that covers both planned and preventative maintenance, including work necessary for compliance and upkeep of building assets. By implementing a PPM schedule, we can help you reduce reactive maintenance costs and prolong the lifespan of your assets, ultimately saving you money in the long run.

Our team works with you to establish a tailored PPM schedule that draws on the different asset categories and types specific to your organisation. We will also undertake an asset lifespan projection to help you forecast capital expenditure, ensuring that any potential reactive spend is reduced.

During the transition process, we ensure that the PPM schedule is integrated into our detailed transition plan. This plan outlines responsibilities, timelines, and critical milestones to keep all parties informed and engaged throughout the process. Our focus is to lessen disruptions and ensure that your daily operations continue uninterrupted, including the seamless implementation and execution of your PPM schedule.

How can Precision FM improve my company’s service standards?

One of our core beliefs is continuous improvement. We’re committed to raising service standards for our customers, achieving this by joint audits with clients conducted by our operational lead to assess the current state of facilities and identify areas of improvement.

Our deep cleaning services raise the cleanliness in buildings whilst our skilled maintenance technicians improve the efficiency and lifespan of your vital infrastructure. From boilers, HVAC and lighting to access gates and plumbing systems, we review and repair for optimal operations.

For instance, when it comes to maintenance, did you know that we carry out 95 per cent of repairs on the confirmed day?

Regular performance reviews and customer feedback are essential to measure our success and make necessary improvements. Through this continuous improvement, we minimise downtime by maximising the efficiency of your building.

Safety is a top priority for us too. We’re proud of our commitment to industry-leading standards such as ISO and SafeContractor accreditation. We train our workforce to make certain that our clients receive the highest level of service and support. At Precision FM, safety always comes first.

What kind of tailored solutions do you offer?

We understand that every client is unique, and our approach is to provide bespoke solutions that cater to your specific needs.

Our team works closely with you to identify your objectives and create a customised plan that combines our expertise and resources with your requirements. This approach ensures that you receive the most efficient and effective service possible.

We draw on our extensive experience across various industries and sectors to offer innovative solutions that align with your goals and add value to your organisation.

You’ll find we’re happy to work at weekends if it minimises disruption to your operations and staff. We’ve even stationed electricians and other specialists on-site when it was necessary to ensure a super-fast response to specific issues.

In short, we’re creative in tailoring plans around your routine and requirements.

How do you support clients in achieving their wider business objectives?

Our team know that in maintaining and improving the buildings and grounds of your organisation, we are helping to contribute to broader company growth and targets. We recognise the impact a well-maintained workplace can have on employee wellness, engagement, and overall business success.

You’ll witness how much we value environmental sustainability and work with clients to help them achieve their green goals and targets. This can range from using eco-friendly cleaning products to implementing energy-efficient technologies such as solar panels and heat pumps.

Providing comprehensive, proactive facilities management enables our clients to focus on their core business activities and drive their wider, strategic goals.

How does Precision FM ensure compliance with industry regulations?

Compliance with industry regulations is critical for us, so we’ve developed detailed, written processes for staff selection and training. We monitor preventative and reactive work to ensure we meet stringent industry regulations and standards, a process evidenced through regular employee auditing.

Our commitment to compliance is demonstrated through our ISO 9001:2015 and SafeContractor Gold accreditations.

We also use Computer-Aided Facilities Management (CAFM) software to track compliance issues and provide our clients with transparency regarding their obligations. This system allows you to log or check issues 24/7 and view the status of your compliance requirements.

By staying up-to-date with the latest regulations and best practices, we ensure that your organisation remains compliant and avoids potential penalties.

Will I have a single point of contact?

Yes! We prioritise effective communication with our clients. We understand the importance of having a dedicated point of contact for any concerns or questions you may have regarding your facilities management needs.

Our commitment to customer service is evident in our KPIs, which include answering all calls within five rings, meeting 99% of our service level agreements for responsiveness, and performing 95% of maintenance on the confirmed day. With a client retention rate of 98%, we take pride in putting our clients first and ensuring their satisfaction.

Your single point of contact will be well-versed in the specifics of your business and available to assist with any issues. We know that a specific contact means you can rest assured that someone is always ready to help without juggling multiple contracts and service providers.

Can I chat with one of your existing clients for a reference?

When choosing an FM partner, you want to be confident they can deliver the services you need. We’re more than happy to provide references from existing clients.

These references will attest to our commitment to providing high-quality services, our understanding of the unique challenges that each client faces, and our dedication to continuous improvement.

When proving existing client satisfaction, we also take pride in sharing our case studies. These examples showcase our expertise in various sectors and demonstrate how we have helped clients achieve goals through innovative solutions and best practices.

By learning about our previous achievements, you’ll feel confident that Precision FM can support your organisation too.

How do you ensure a smooth onboarding process?

We’ve addressed how we achieve a seamless transition at an operational level but also value the broader process of bringing onboarding a new client.

We conduct in-person and virtual discussions with your team members to gain insights into your short and long-term goals, your existing processes, systems, tools, and any pain points that you may be experiencing.

Using this information, we customise our onboarding approach to meet your specific requirements. Precision FM provides training and support to your team members, configures its systems to work seamlessly with your existing infrastructure, and ensures all necessary integrations are in place.

Our smooth onboarding process ensures that you experience minimal disruption to your business operations so your team members can quickly adapt to the new systems and tools. We aim to make the transition seamless, allowing you to focus on your core business activities and achieving your goals.

At Precision FM, we’re glad to discuss how we can deliver top-tier FM services for your company. To learn more about how we can help you, visit https://precisionfm.co.uk/contact/